Refund policy

Returns, Refunds & Cancellations

At Cheap Crystal, every crystal is individually handcrafted and personalized from the photo and information you provide. Because each order is made specifically for you, we cannot accept returns or exchanges based on personal preference or buyer's remorse.

However, we proudly stand behind the quality of our craftsmanship and offer a 30-Day Quality Guarantee for eligible issues.

30-Day Quality Guarantee

If your order arrives with a manufacturing defect or fulfillment error, we'll make it right.

Our guarantee covers:

  • Incorrect engraving or personalization caused by our team

  • Missing or incorrect custom text

  • Product damaged during shipping

  • Wrong item received

  • Missing items from your order

If your claim is approved, we will provide a replacement or refund at our discretion.

What's Not Covered

Our guarantee does not cover:

  • Customer-uploaded photos that are low resolution, blurry, dark, or poor quality

  • Spelling, dates, or personalization submitted incorrectly by the customer

  • Minor variations in engraving, crystal appearance, or brightness that naturally occur during the laser engraving process

  • Personal preference, change of mind, or dissatisfaction with the chosen design, size, or photo

  • Damage caused after delivery through misuse, accidents, or improper handling

How to Submit a Claim

If you believe your order qualifies under our Quality Guarantee, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs or a short video showing the problem

Our support team will carefully review your request and respond with an appropriate resolution as quickly as possible.

Damaged or Incorrect Orders

Please inspect your package immediately after delivery.

If your item arrives damaged, defective, or incorrect, notify us promptly so we can investigate the issue and arrange a replacement or other appropriate solution.

Exchanges

Since every item is custom-made, we do not offer traditional product exchanges.

If you wish to order a different design, size, or personalization after receiving your order, a new order will need to be placed.

Cancellations

Production begins shortly after an order is placed, so cancellation requests are time-sensitive.

  • Orders cancelled within 2 hours of purchase will receive a full refund.

  • Cancellation requests submitted after 2 hours, but before production begins, are subject to a $20 customization and processing fee.

  • Once production has started, orders cannot be cancelled because they have entered the custom manufacturing process.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please note that financial institutions may require several business days to process and post the refund after it has been issued.

Shipping charges are non-refundable unless the refund results from our error or a confirmed shipping-related issue.

Return Shipping

If we request that an item be returned for inspection, customers are responsible for return shipping costs unless the return is due to our error or a confirmed manufacturing defect.

Unauthorized returns sent without prior approval may be refused.

We are committed to providing exceptional quality and customer service. If you have any questions about your order, our support team is always happy to help.